Terms of Service
These terms are the agreement between you and Adeti Prime Homes when you book and stay in one of our furnished apartments in Nairobi. They are written plainly, and they follow Kenyan law. Please read them before you pay.
Who we are and how we are regulated
Adeti Prime Homes provides furnished short stay accommodation in Westlands, Ngara and Membley in Nairobi. Under Kenyan law this is not an ordinary tenancy. Serviced apartments and similar short stay accommodation are regulated tourism enterprises under the Tourism Act (Cap. 381, originally No. 28 of 2011) and its subsidiary regulations, in the same family as hotels and lodges.
That means our homes operate under the licensing and standards regime of the Tourism Regulatory Authority, alongside the county business permits that Nairobi City County requires, and we keep to the health, safety and physical standards that regulation sets. Licence and permit particulars for any of our homes are available on request.
Because your stay is accommodation and not a lease, the Landlord and Tenant legislation does not apply to it, and your right to occupy the home begins and ends with the dates of your booking.
How this agreement is formed
When you tick the box to accept these terms, send a booking request, or pay for a stay, you enter a binding contract with us. An agreement made by electronic means is valid and enforceable in Kenya under the Law of Contract Act (Cap. 23), read with the provisions of the Kenya Information and Communications Act that give legal effect to electronic records and signatures.
The contract is made up of these Terms of Service, our Payment Terms, our Privacy Policy and the written confirmation we send you with your dates, home and total price. If the confirmation and these terms ever disagree, the confirmation governs for that booking.
You must be 18 or over to make a booking, and the person who books is responsible for everyone staying on that booking.
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Our website includes Yachad, an AI assistant. Its replies are general information to help you plan. They are never a booking confirmation, a price or discount promise, a refund decision or any other agreement. Only a written confirmation from our team binds us, and if Yachad and our team ever differ, our team's written word applies.
Your booking
A booking is confirmed only once full payment has reached us. We then send your check in instructions and the keybox access code for your stay.
Your booking covers a named home, named dates and an agreed number of guests. Tell us in advance if any of these change, so that we can confirm whether we can accommodate it. Only the guests on the booking may stay overnight.
Arrival, identification and departure
- Check in is from 11:00 AM and check out is by 10:00 AM. Ask us in advance about different timing and we will do our best.
- Every home offers self check in with a keybox code that is yours alone for the dates of your stay. Please do not share it.
- Building security asks every guest for a valid National ID or passport at the gate. Please carry one. We are also required to keep a guest register, as explained in our Privacy Policy.
Extending your stay
Extensions depend on the home being free. Payment for an extension is due by 12:00 noon on the day your current booking ends. Without payment by that time you will need to check out, so that the next guest can arrive as promised to them.
House rules, noise and waste
These rules protect you, your neighbours and the buildings we operate in. They also reflect our duties on noise, waste and nuisance as a commercial operator under the Environmental Management and Coordination Act (Cap. 387) and the county bylaws made under it.
- Parties and events are not allowed. Neither are pets.
- Smoking is permitted only on designated balconies, never inside an apartment, because indoor smoke sets off the alarms and lingers for the next guest.
- Please keep noise down between 10:00 PM and 7:00 AM, and at all times keep it within the limits set by the noise and excessive vibration rules made under the Environmental Management and Coordination Act.
- Please separate and bag your waste and use the bins provided by the building.
- Nothing unlawful may be done in or from the home.
Looking after the home
The home comes to you clean, furnished and in working order. Normal wear is expected and is never charged for. Damage, breakage or items missing beyond that may be charged at the cost of repair or replacement, and we will always show you the cost and the evidence before charging anything.
Please report anything broken as soon as you notice it. Quick reporting usually means a quick fix and no dispute later.
What we are responsible for
We undertake to provide the home as described, clean, safe and in working order, with the services listed in your booking, and to meet the standards required of a licensed tourism enterprise. If something stops working we repair it as quickly as we can. If a home becomes unusable through our fault we will offer you a comparable home or return the money for the nights you cannot use.
Some things are outside our control, such as a power cut, a water interruption, a lift fault in the building, an internet outage from the provider, or an event of force majeure. We will help and follow up with the building, but our liability in those cases is limited to the amount you paid for the affected nights.
Nothing in these terms limits any liability that Kenyan law does not allow us to limit, including liability for death or personal injury caused by our negligence.
Your belongings and your safety
Your property remains your own responsibility during your stay. Please use the locks provided and keep the access code private. We recommend your own travel or contents insurance for valuables.
Items left behind are kept for 14 days, after which we may dispose of them.
Ending a stay early
We may end a stay without refund in serious cases only: unlawful activity, threats or abuse towards our staff, neighbours or security, repeated disturbance after a warning, exceeding the agreed number of guests after a warning, or deliberate damage. In every other case we will talk to you first and look for a sensible way through.
Housekeeping and extra services
On stays longer than one month, housekeeping and cleaning are provided three days a week. On shorter stays, cleaning between bookings is included and extra cleaning can be arranged at a cost.
Private chefs, tour guides and similar arrangements are available on request at an additional cost. We quote the cost in advance and arrange them with providers we trust, who remain responsible for their own service.
Complaints, changes and law
If something is wrong, tell us during your stay so we can fix it. Anything still unresolved can be raised with us in writing, and we will respond within 7 days.
We may update these terms as our homes or the law change. The version that applies to your stay is the one published when you booked, and we keep dated copies.
These terms are governed by the laws of Kenya and the Kenyan courts have jurisdiction. We would far rather settle anything by talking first, and we will always try that route before any other.
The law this page rests on
Tourism Act (Cap. 381, No. 28 of 2011) and the Tourism Regulatory Authority regulationsClassifies serviced apartments and similar short stay accommodation as regulated tourism enterprises, and sets licensing, standards and inspection requirements.
Law of Contract Act (Cap. 23), with the Kenya Information and Communications ActGives legal force to agreements formed electronically, including accepting these terms online and confirming a booking by message.
Environmental Management and Coordination Act (Cap. 387)Governs noise, waste and nuisance for commercial premises, and underpins our house rules and quiet hours.
Nairobi City County business permit requirementsLocal permits and bylaws that apply to accommodation operating in the county.
Last updated 13 November 2026. Adeti Prime Homes, Nairobi, Kenya. Questions about this page: WhatsApp 0715 082 572 or [email protected]. These terms are governed by the laws of Kenya.
